Help Desk Technician

General Purpose

Provide first level technical support to end users for the entire organization.  Main duties will be to support the phone system and workstation systems in the environment.  Work with support vendors to resolve a variety of phone and computer system issues. Hardware / software assembly, installation and troubleshooting required.  Quick to learn new topics, willing to jump in and resolve issues a must.

Main Job Tasks and Responsibilities

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Follow standard help desk procedures
• Log all help desk interactions
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Help move employees as they change desk locations through the building
• Stay current with system information, changes and updates

Education and Experience

• Working knowledge of Windows XP, Vista, and 7. 
• Knowledge of basic networking and phone systems
• Knowledge and experience of customer service practices

Key Competencies

• Customer service orientation
• Oral and written communication skills
• Learning skills
• Impeccable attendance
• Problem analysis
• Problem-solving 
• Adaptability
• Planning and organizing
• Attention to detail
• Stress tolerance

Please send your resume to Mark at hrjobs@1on1.com